Mobiles.co.uk

Mobiles.co.uk have scored an overall rating of 2.1 / 5 stars and are ranked 4th out of 14 mobile phone retailers on ReviewHawk.co.uk

Company Information

  • Company Name: Mobiles.co.uk
  • Website: www.mobiles.co.uk
  • Address: PO Box 377, Southampton, SO30 2PU
  • Telephone: 0871 220 3580

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Review Hawk Rating

2.1 / 5
4

Ranked 4th out of 14 mobile phone companies

Delivery
Customer Service
Easy of use
Value of money

2 reviews of Mobiles.co.uk

DannyGT 3.25 / 5.0

Overall ok experience

I wanted to get an iPhone 6s from them and I had a few questions about the phone as I had never used this type of phone before. The customer service person I was dealing with was unable to answer basic questions about the phone. I kept being passed on from one person to the other just to get answers and sadly, I was not able to get the information that I was looking for, just trying to sell me more expensive deals. I was disappointed as I needed to compare features with another phone but I could not get the information that I needed. Anyway I went ahead and placed my order. They delivered the phone the next day as promised and even offered excellent help when it came to contact transfers. I am happy with the features on the phone I bought. I would, however, request that the customer service persons be better trained on the phones that they are selling not just trying to upsell me deals!

Review posted by DannyGT on December 28, 2016

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Mark27098 1 / 5.0

Horrendous Experience

I recently took out a new mobile phone contract with this company, and I can't say that it has been the best decision I have ever made. It has been a catalogue of errors and disappointment, and I have cancelled the contract within the cooling off period, which was an horrendous experience in itself. Firstly I was sent the wrong colour phone, not a big problem in itself but it was the start of things to come. When I enquired as to whether I could get a discount for this error, I was mocked by an extremely rude customer service assistant. Despite being advertised as "4G ready" my phone would not connect to the mobile internet. I used both the online web chat service and the telephone helpline to try and rectify this. I gave up both times - I was talked through the same irrelevant steps which didn't solve the problem in any way. I eventually found the solution myself on an independent internet forum. Finally, the main reason I took out a new contract was that the company I changed to promised excellent network coverage in the area that I work. This was an outright lie. For the three days I put up with it, calls dropped regularly and I often had no signal at all. An absolute joke of a company, one which I refuse to have any further dealings with. I will tell my friends to steer well clear of them too.

Review posted by Mark27098 on November 4, 2016

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1-2 of 2 reviews

About Mobiles.co.uk

Launched in 1995, mobiles.co.uk is the longest running online mobile shop in the UK. An online only service, mobiles.co.uk allows customers to compare a wide range of hand sets and contract options with all the UK’s major mobile operators before buying through the site. They also have a range of free gift and upgrade options. Mobiles.co.uk offers free next day delivery, and was voted the best online retailer at the 2015 Mobile Choice Consumer Awards.