Carphone Warehouse

Carphone Warehouse have scored an overall rating of 1.5 / 5 stars and are ranked 5th out of 14 mobile phone retailers on

Company Information

  • Company Name: Carphone Warehouse
  • Website:
  • Address: PO Box 375, Southampton, SO30 2PU
  • Telephone: 0370 111 6565

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Review Hawk Rating

1.5 / 5

Ranked 5th out of 14 mobile phone companies

Customer Service
Easy of use
Value of money

1 reviews of Carphone Warehouse

RyanUK 1.5 / 5.0


This company is a total joke. This is probably the worst experience I have ever had with a mobile phone company. I thought that opting for a major company, a big brand name, would mean that everything would go smoothly - but this was not the case. Firstly, they took the money but my phone did not arrive. After two weeks of phone calls, all at my own cost and from a landline (as I did not, thanks to them, have a mobile), they finally sent me my phone. However, when I opened the box it looked like it had been bashed around a lot during the journey and was scuffed, the wires for the charging cable tangled, and everything generally in disarray. Activating the SIM was a nightmare - nothing I did would make it work. In the end, I decided to send the phone back and try a different company.

Review posted by RyanUK on November 4, 2016

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About Carphone Warehouse

Founded in 1989, Carphone Warehouse is one of the UK’s largest mobile retailers. They offer both online service and high street service, with more than 2,900 stores across the UK. With Carphone Warehouse customers can buy phones as well as various options for service contracts and mobile accessories. The companies online services also offer free next day delivery.