Affordable Mobiles

Affordable Mobiles have scored an overall rating of 3.1 / 5 stars and are ranked 3rd out of 14 mobile phone retailers on ReviewHawk.co.uk

Company Information

  • Company Name: Affordable Mobiles
  • Website: www.affordablemobiles.co.uk
  • Address: Contract House Turnpike Business Park Alfreton Derbyshire DE55 7AD
  • Telephone: 0345 413 6205

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Review Hawk Rating

3.1 / 5
3

Ranked 3rd out of 14 mobile phone companies

Delivery
Customer Service
Easy of use
Value of money

2 reviews of Affordable Mobiles

Ginger Gem 1.5 / 5.0

Give these guys a miss!

I was placing an order online, trying to upgrade my current mobile contract. As I was going through the process a website error popped up. I re-started the process but the same error happened so I contacted customer service chat. I spent ages talking with a sales rep online trying to get an upgrade to my current mobile contract. They didn't seem to understand what I was asking for as their responses didn't really make sense given the questions I was asking. The only advice seemed to be able to give was to wait a while and try again, even though I told them I had already tried this and the error was persisting, they didn't take initiative in trying to work around the problem, they just kept blaming the website. I phoned customer services instead, couldn't get through for the longest time and when I did they basically tried blaming the website, didn't even apologise! And when I tried explaining the issue instead of correcting the error they tried to suggest a different plan! I told them to forget it and that I wasn't interested right now, it was only at the point when they realised they were going to lose my business, they seemed to get their act together. To be honest I don't hold out much hope for dealing with any problems I might have in the future and I'm waiting for my order to be delivered. I'll let you know if they get it right this time!

Review posted by Ginger Gem on November 4, 2016

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Lorenzo 4.75 / 5.0

Much cheaper than instore

My contract was up for renewal, spoke to EE who was my current provider to see what they could offer as well as visiting a few places in local shopping centre. Wasn’t happy with prices so decided to look online and found a great deal with Affordable Mobiles that was far cheaper and also came with a free Xbox One. Really happy with the deal I got and the phone. Gift arrived fast too and moving my number across was pretty simple once I had read the instructions. Thanks.

Review posted by Lorenzo on August 18, 2016

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1-2 of 2 reviews

About Affordable Mobiles

Affordable Mobiles has a twenty year history on the UK market. They are an online only service that lets customers compare deals on contract phones with different UK operators before buying through the site itself. They also offer free next day delivery and various free gift options, as well as after sales care including advice and repairs.