Complaints

At Review Hawk we want to provide the highest possible level of service to all our customers and we take any complaints very seriously. Use this page to find out how to make and escalate a complaint.

Review Hawk Complaints

Stage 1: Contact Us

For complaints about Review Hawk’s mobile phone, insurance or recycling, or about Review Hawk in general, please contact the Review hawk customer services team using one of the options below:

  • Email: complaints@reviewhawk.co.uk
  • Post: Review Hawk Customer Services, 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
  • Telephone: 0203 6376097

Our Customer Services team will respond to your enquiry as quickly as possible, and will discuss with you how best to resolve the matter.

Stage 2: Senior Management Review

If your complaint has not been resolved to your satisfaction, you can ask us for an internal review. We will then escalate your complaint to a senior manager, who will investigate and try to resolve the matter for you.

Stage 3: Independent External Review

Following the final outcome of a senior management review, if you feel that the matter has not been resolved to your satisfaction, you can ask the appropriate independent alternative dispute resolution (ADR) service to review your complaint. We will set out how to escalate your complaint for external review when we let you know the final outcome of Stage 2. In any event, you have the right to seek external review of complaint if we’ve been unable to resolve it within 8 weeks, as set out below. These dispute resolution services are available at no cost to you.

Depending on the complaint The Financial Ombudsman is likely to be the appropriate external review body. The Financial Ombudsman Service can be contacted using the details below:

  • Website: Financial Ombudsman
  • Address: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR
  • Phone: 0300 123 9 123

Review Hawk also participates in the Consumer Ombudsman scheme to provide an external review body for complaints. The Consumer Ombudsman can be contacted using the details below:

  • Website: Consumer Ombudsman
  • Address: The Consumer Ombudsman, The Brew House, Wilderspool Park, Greenall’s Avenue, Warrington, WA4 6HL
  • Phone: 0333 300 1620

Alternatively, the European Commission also makes available an online dispute resolution platform which can be accessed using the link below.